Shipping and Pickup

FREE Ground Shipping to Continental US

All UltraBanner products are shipped FREE anywhere in the United States (except for Alaska, Hawaii and other US territories) 

All Exceptions to this rule (overnight, etc.) are listed below: 


Can I Ship an Order to Multiple Addresses?

Yes you can, with a few caveats. If you would like to request your order be split up and shipped to different addresses, you may utilize our Multi-Address Shipping Service free-of-charge up to 5 addresses. For the 6th address and up, we add a fee of $5.00 per address.

Occasionally we get requests to add labels to individual boxes or to re-box packages into master boxes; in any request that requires extra labor, we reserve the right to charge labor at an hourly rate of $75/hour, which will be in the form of a written estimate.

What shipping carrier do you use?

UPS. All shipping rates reflected in your cart are calculated using only UPS rates. Keep in mind UPS rates are subject to fluctuate daily.

How much money will shipping cost me?

This depends on the weight and quantity of the product(s), daily change in UPS rates, where it is shipping from (Carlsbad, CA 92008 or Carlisle, PA 17013) and where it is shipping to. 

Do you ship internationally?

Yes and No.

We do ship to Canada and Puerto Rico. Simply select Canada or Puerto Rico at checkout. (Note: Canadian import documents may be required to avoid a delay in customs. Country of Origin: Carlsbad, California USA or Carlisle, Pennsylvania, USA. We apologize for not being able to assist you with your document preparation.)

If you need to ship to any other country, you need to make the shipping arrangements. 

Do you blind/drop ship?

Yes. Enter the desired ship-to address at checkout. On the same page, there is a box for “Payment/Shipping Notes”. 

Type a note in that box that you are requesting blind shipping. Example: Please “Blind Ship” this to my client’s hotel, address provided.

How do I upgrade/expedite my shipping after I placed my order?

We’ll change it for you on our end. Call our sales department at 833-975-1985. (Extra delivery charges will apply.)

If UPS Ground won’t get your order there on time, you can upgrade your shipping. Using the “Calculate Shipping” drop down menu in your cart, select one of the following: UPS 3 Day Select, UPS 2nd Day Air, UPS 2nd Day Air A.M, UPS Next Day Air Saver, UPS Next Day Air, UPS Next Day Air Early A.M. Continue through to purchase.

Is Saturday delivery available?

It qualifies based on where it is shipping to and if it’s shipped on a Thursday or Friday (i.e. Saturday delivery only upgraded on 2nd Day Air or Next Day Air). Saturday delivery cannot be ordered online using the drop down selection. 

Call sales at 833-975-1985 for Saturday delivery availability, to adjust your shipping method and get correct shipping charges. 

You can check if Saturday delivery is available to your shipping destination based on your ship date; 

Click UPS to use this handy UPS tool to calculate transit time. 

1. “Ship From:” enter either Carlsbad (CA) 92008 or Carlisle (PA) 17013 

2. “Ship To:” enter Country (US, Canada or Puerto Rico), City & Zip Code

3. Enter your ship date. Then click “Update” to see time in transit for each shipping method

When will my order be delivered?

UPS delivers Monday through Friday*, unless Saturday delivery is requested. Arrival dates depend on your shipping method, your ship-from location and your shipping destination. 

If you know the date your order ships out or you want to estimate your ship-out date, then click UPS to use this handy UPS tool to calculate transit time. 

1. “Ship From:” enter either Carlsbad (CA) 92008 or Carlisle (PA) 17013

2. “Ship To:” enter Country (US, Canada or Puerto Rico), City & Zip Code.

3. Enter your ship date. Then click “Update” to see time in transit for each shipping method

*Next Day Air Friday shipments will be delivered end of day the following Monday, NOT Saturday.

Can I pick up my order?

Yes. 

If you are in Southern California, your pick up site is 5960 Pascal Ct. Carlsbad, CA 92008. 

If you are in the Mid-Atlantic, your pick up site is 6 Pine Hill Dr. Carlisle, PA 17013.

How do I place a pick up order?

From the desired product page, under “Shipping From” click the radio button for either “California Warehouse” or Pennsylvania Warehouse”, then add to your cart. Your cart page will appear. Still enter your ship-to information and click “get shipping options”. From the drop down menu, select “In-Store Pickup” and click “Proceed to Checkout”. The billing/shipping page will appear. Again enter your full ship-to information, and complete your order. We’ll send order status emails with your pick up location information.

When can I pick up my order?

Between 3:00 p.m. and 5:00 p.m on your scheduled* pickup day. After pickup day, you may pick up your order during our regular business hours 9:00 a.m. to 5:00 p.m. If you need to pick up your order before 3:00 p.m., please notify us at least one (1) business day before by calling our customer service department at 833-975-1985.

*If you have a graphic order, your graphic designer will confirm your pickup day with you.

How do I change shipping to pick up, or pick up to shipping?

We’ll change it for you on our end. Call our customer service department at 833-975-1985.

How do I change my shipping address?

We’ll change it for you on our end. Call our customer service department at 336-327-1186.

Can I use my own UPS account?

Yes. At checkout there will be an empty box titled “Payment/Shipping Notes”. In it, type in your UPS Account # and the billing address for UPS account. That’s it.

Can I use my own freight carrier? FedEx account? DHL account? Courier?

Yes. Please follow this process:

1. Call our Customer Service at 833-975-1985 to verify product is in stock in either Carlsbad, CA or Carlisle, PA and ask for weights and dimensions.

2. Place your order online. From the desired product page, under “Shipping From” click the radio button for either “California Warehouse” or Pennsylvania Warehouse”, then add to your cart. Your cart page will appear. Enter your ship-to information for USA, Canada or Puerto Rico then click “get shipping options”. From the drop down menu, select “In-Store Pickup” and click “Proceed to Checkout”. The billing/shipping page will appear. Again enter your full ship-to information as on the previous page, but also type a note in the “Payment/Shipping Notes” that you intend use UPS Freight, FedEx, DHL, courier or whatever logistics company is shipping on your behalf.

3. Next, confirm your ship-date with UltraBanner, then schedule a pickup with that logistics company. This is mandatory, as we are not a scheduled stop for these logistics companies or freight divisions. (Traditional UPS is on route daily; UPS Freight is not.)

4. Email your fully-prepared Shipping Labels and Documents with your UltraBanner order number to [email protected]UltraBannerStand.com.

Can you ship to military bases overseas?

No.

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