RETURNS, WARRANTIES & TERMS OF USE

Return Policy, Warranty, Privacy Policy & Terms of Use

30-DAY UNCONDITIONAL MONEY-BACK GUARANTEE

We back all of our products with a money-back guarantee. If you are not completely satisfied with this product for any reason, UltraBanner.com will gladly refund your purchase price with a 20% restocking fee, excluding shipping and handling charges, within 30 days of purchase.

GRAPHIC ITEMS:

There are no returns or refunds because of their custom nature.

HARDWARE ITEMS:

If you are not satisfied with your purchase, you can return it within 30 days after first received your product.

The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.

WHAT DO I DO IF MY PRODUCT COMES IN DAMAGED?

We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after receiving your product by Online Return Form

WHERE CAN I CONTACT ULTRABANNER DIRECTLY REGARDING MY RETURN OR WARRANTY?

You can reach us directly by sending an email to [email protected] We will do our best to reply as soon as possible and remedy your situation.

WHAT DO I DO IF MY PRODUCT GETS DAMAGED WITHIN WARRANTY?

If you find a manufacturing defect, then let us know, and we will repair or replace parts or product. Send us a photo of the defect within the timeframe of the warranty of your product, and we will determine best actions. Click here to file your warranty claim.

Please note, if your order is incorrect or damaged in shipping, please contact us within 48 hours of receiving your order, and at our discretion, we will make the proper arrangements.

 

If you have any problems or questions about your return, please contact our Customer Service department at 833-975-1985