When will my order ship?
Orders must be paid for entirely or there will be delays in shipping. No exceptions.
Our innovative business model does not allow for Net 30 credit accounts.
Shipping Outbound Hardware Only Orders (No graphics at all)
Orders ship the same day if the order is placed and paid for by 3:00 P.M. PT – if shipping out of our California warehouse or by 12:00 P.M. (Noon) PT if shipping out of our Pennsylvania warehouse.
If you order is placed and paid for after these times, hardware only orders will ship the next day, end of day.
Shipping Outbound Graphic Orders (with and/or without hardware)
Orders will ship end of day on the last production day. Your graphic design account manager will confirm your ship date with you.
When will my order arrive?
This depends on your shipping method. Please refer to “Shipping & Pick Up” section.
Has my order shipped? How do I track my order?
Click My Account. Then, directly under “My Orders”, click “Review orders / track packages”. If you think something is not right or have not received your UPS tracking number, contact our customer service department right away at 833-875-1985.
My product is missing parts. Now what?
To be sure, you can find your product’s spec sheet by clicking Templates. The spec sheet has the parts list on it. If the parts are missing, have your order number ready and contact our customer service department right away at 833-875-1985.